-
Frequently Asked Questions (FAQ)
1. What types of switches and sockets do you offer?We supply a complete line of switches and sockets, including household wall switches,power sockets, USB charging sockets,smart switches, and industrial-grade outlets for residential, commercial and industrial use.2. Are your products compliant with international standards?Yes, all our switches and sockets meet strict international standards like CE, GCC and CCC, and pass rigorous quality testing before factory delivery.3. What is the warranty period?We provide a 20-year warranty for all products. Free repair or replacement is available for quality defects under normal use within the warranty period.4. Do you support customization?Yes, we offer customization services for colors, logos and functions. Contact our sales team for detailed plans.5. How to install the products?Follow the included installation instructions, or ask a professional electrician to operate to avoid electrical hazards.6. What is the minimum order quantity (MOQ)?MOQ differs by product: 1000 pieces per regular model; adjusted based on requirements for customized items. Consult our sales reps for details.7. How to resolve product issues?Contact our after-sales team with your order number and product photos. We will reply with solutions within 24 hours.8. What are the available shipping methods?We offer sea, air and express shipping (DHL, FedEx, UPS, etc.). The shipping method can be selected according to your delivery time and budget.9. What payment terms do you accept?We accept T/T, L/C, PayPal and Western Union. For large orders, flexible payment terms can be negotiated.10. How long is the delivery time?Regular orders can be delivered within 20–25 working days; customized orders take 25–30 working days, subject to order quantity and customization complexity.
